Understand the experience from a bird's-eye view.
Experience mapping has become a core experience design technique. It is a great exercise to generate conversation around gaining empathy for customers and seeing products from the outside in.
In this example there are three parts to the mapping exercise:
- Define - what is the situation you are looking to understand? what experience are you trying to improve/change?
- Personas - focusing on key actors and fleshing them out in more detail
- Experience map - the main diagram of the experience in the center
Try it yourself by clicking on the image below to get started with the Human-Centered Design Exercises template in MURAL.
Empathize: Human-Centered Design Exercises Template by MURAL
Open to create a mural from this template in your workspace. Powered by MURAL